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FOS Policy Statement – Modernisingthe Redress System

On 11 August 2026, the Financial Ombudsman Service (FOS) published Modernising the Redress System: policy statement.In this policy statement the FOS sets out its position on the proposals it consulted on in CP26/9 which included introducing a registration stage at the FOS, updates to the FOS’ grounds for dismissing a complaint and amending the fair and reasonable test in the Dispute Resolution sourcebook (DISP) 3.6.4R.Final policyIn the policy s…

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Financial services: Regulation tomorrow broke the news on Tuesday, August 11, 2026.
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