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FOS expects 20% rise in cases this year but promises improved efficiency

Summary by Your Money

The Financial Ombudsman Service (FOS) expects around 270,000 cases for 2025-26, a 20% rise on the prior year, but has pledged reform.

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Mortgage Strategy

FOS expects to resolve 20% more cases this year – Mortgage Strategy

The Financial Ombudsman Service (FOS) expects to resolve 270,000 cases in 2025/26, a 20% increase from the previous year. The FOS’ commitment comes despite recent surges in complaints, most notably the influx of cases related to motor finance commission. These account for nearly half of our current stock of around

1 day ago

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Your Money

Ombudsman promises better efficiency before potential case rise

The Financial Ombudsman Service (FOS) expects around 270,000 cases for 2025-26, a 20% rise on the prior year, but has pledged reform.

1 day ago

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Financial services: Regulation tomorrow

FOS publishes 2025/26 Plans and Budget

On 3 April 2025, the Financial Ombudsman Service (FOS) published its 2025/26 Plans and Budget. Key points from the publication include: The FOS aims to bring down the number of non-car commission cases waiting for a resolution, to improve the time it takes for customers to receive an answer on their case and their experience of the FOS. It also plans to continue to work motor finance commission (MFC) cases as far as it can and within the param…

1 day ago

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Mortgage Solutions

FOS expects 20% rise in cases this year but promises improved efficiency

The Financial Ombudsman Service (FOS) expects around 270,000 cases for 2025-26, a 20% rise on the prior year, but has pledged reform.

2 days ago

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Money Marketing

FOS expects to resolve 20% more cases in next year

The Financial Ombudsman Service (FOS) has said it expects to resolve 270,000 cases in 2025/26 – a 20% increase compared to the previous year. The organisation, which provides an impartial dispute resolution service and is free for consumers, said this commitment comes despite recent surges in complaints. Almost half of these are related to the motor finance commission scandal. The FOS said this “exceptional demand” strains resources and “underli…

2 days ago

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