First Learning Leaders Cohort Helps Build Stronger Customer Service Across NYCHA

First Learning Leaders Cohort Helps Build Stronger Customer Service Across NYCHA

Nearly 1,300 NYCHA employees have strengthened their customer service and conflict de-escalation skills thanks to the Authority’s first cohort of Learning Leaders, a group of volunteer employee instructors. The cohort was recognized for its work during a graduation ceremony in June.  Launched by NYCHA’s Learning and Development Department, the Learning Leaders program prepares employees from across the Authority… MORE The post First Learning Lea…