Firms preparing for customers to use AI agents for investing, shopping: BMO exec

Firms preparing for customers to use AI agents for investing, shopping: BMO exec

TORONTO - BMO Financial Group's chief artificial intelligence and quantum officer is preparing for a world in which individuals turn control of their shopping and investing over to technology.

Canadian companies preparing for shoppers to rely more on AI

Canadian brands are getting ready for a future where consumers increasingly rely on artificial intelligence to shop, invest and manage everyday decisions. “Six months from now, that human customer is going to have their own agents. Then the agent is going to be shopping on their behalf or investing on their behalf,” said BMO Financial Group chief artificial intelligence and quantum officer Kristin Milchanowski during the All In AI conference in …