FOS Consults on Lower Case Fees for Early Resolutions

FOS consults on changes to its case fees

On 13 August 2025, the Financial Ombudsman Service (FOS) published a consultation paper on changing its case fee structure. Background In December 2024, regulations made by HM Treasury gave the FOS the power to charge professional representatives a case fee. From 1 April 2025, following public consultation and consideration of feedback from stakeholders, the FOS implemented a charging regime for certain professional representatives who bring com…

FoS consults on cutting fees for firms that settle cases early   – Mortgage Strategy

The Financial Ombudsman Service is consulting on cutting fees for firms that settle cases early, or where complaints against them are not upheld.   The under-pressure body, which handles complaints between consumers and firms, says the thrust of its proposals “aims to better reflect the effort and the cost we incur

FOS consults on lower case fees for early resolutions

The Financial Ombudsman Service (FOS) is consulting on charging businesses a lower case fee for complaints that are resolved early. The post FOS consults on lower case fees for early resolutions appeared first on Mortgage Solutions.

Financial Ombudsman Service consults on changes to its case fees - IFA Magazine

The Financial Ombudsman Service is consulting on changing its case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process. The service will remain free for consumers to refer a complaint, and for charities, families and friends who may be helping them. Feedback from stakeholders from previous consultations has called for the Financial Ombudsman to differentiate its case fees for b…