Ferry reservation modernization project sinks after contract cancellation

Ferry reservation modernization project sinks after contract cancellation

Washington State Ferries has terminated its contract with Anchor Operating System, the vendor hired in January 2025 to modernize the agency’s ticketing and reservations platform — a costly and contentious end to a project already more than a year behind schedule, and one that raises serious questions about transparency, user testing and how a multimillion-dollar public technology project went so wrong so quietly.