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FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show

CENTRAL TEXAS, JUL 12 – FEMA answered fewer than 40% of flood survivor calls after laying off hundreds of contractors due to delayed contract renewals requiring Homeland Security Secretary approval.

  • On July 6, FEMA handled only about 36% of the 2,363 calls it got from flood victims in Texas, leaving a majority of the requests unanswered.
  • The low response rate followed the layoff of hundreds of call center contractors after contracts expired and were not renewed until days later.
  • Homeland Security Secretary Kristi Noem delayed FEMA's deployment of search-and-rescue teams by personally requiring approvals on expenses over $100,000.
  • Jeffrey Schlegelmilch of Columbia University described the fact that fewer than half of the inquiries receive a response as extremely troubling, especially given the challenges survivors face while dealing with multiple aid programs.
  • The agency's poor call response and delayed actions have led to intense scrutiny and calls for FEMA reform following floods that killed over 120 people in Texas.
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MYSTATELINE broke the news in Rockford, United States on Friday, July 11, 2025.
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