Facua Denounces Ryanair to Consumo for Using Telephone lines...
8 Articles
8 Articles
The association ensures that telephone lines do not allow to talk to a person "at any time" and force the user to turn to the web or mobile app
The consumer association has filed a complaint with the Ministry of Consumer Affairs for not offering referral to a human agent in real time, only the airline website or its app
The consumer association Facua-Consumers in Action has filed a complaint against the...
Ryanair can either go back to dealing with the courts of Spain or, at least, with the Ministry. The Irish low cost airline has again been denounced by FACUA, but this time it was neither due to the problems with hand luggage nor due to the punctuality of its flights. [...] The ticket Customer service without humans: the new complaint that corrals Ryanair in Spain aparece primero en Merca2.
Noticias de Navarra
The consumer association Facua-Consumers in Action has lodged a complaint against the Irish airline Ryanair with the Ministry of Social Rights, Consumption and Agenda 2030 for alleged non-compliance with the rules on customer service services on its telephone contact lines in Spain.
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