Eskom Launches AI Chatbot 'Alfred' to Expedite Fault Reporting

Eskom launches AI chatbot 'Alfred' to expedite fault reporting

Eskom has faced backlash for its lack of service and expediting complaints, which often leaves people in the dark.

Eskom introduces new AI chatbot ‘Alfred’ to speed up fault reporting

Eskom introduces new AI chatbot ‘Alfred’ to speed up fault reporting Ntandoyenkosi… Wed, 06/11/2025 - 13:00 JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp. This innovation is aimed at enhancing customer service by providing a fast and safe way for customers to report electrical issues.READ | Eskom says system stable but constrainedTo use Alfred, Eskom customers need to provide…