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Epic CEO Tackles Midwest Nice Challenge

The Problem with Being Too Nice Epic founder and CEO Judy Faulkner has identified a unique challenge facing her Verona, Wisconsin-based electronic health record company: employees being too polite for their own good. This cultural characteristic, known as “Midwest nice,” has created unexpected complications in customer relationships and business operations. The healthcare technology giant EHR, which serves hospitals and healthcare systems across…
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DistilINFO Publications broke the news in on Tuesday, August 5, 2025.
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