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"Efficiencies May Not Have Been Passed on to Customers Satisfactorily"
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Páll Gunnar Pálsson, CEO of the Icelandic Competition Authority, says that Icelandic banks have streamlined their operations significantly in recent years. However, this streamlining may not be passed on to customers in a satisfactory manner. The Competition Authority intends to monitor its sister agency in Norway's assessment of competition in the banking market. In that country, previous studies have indicated low customer mobility, barriers t…
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