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Dynamics 365: Support with Custom Agent Knowledge

Summary by HubSite 365
Dynamics 365 Customer Service Contact Center Power Automate Copilot Studio Power Platform Custom agents in Dynamics 365 can now search and retrieve relevant Knowledge Articles automatically, improving the speed and accuracy of customer support responses. The integration uses Power Automate to connect your agent with the Dynamics 365 knowledge base, allowing for easy automation without any custom code. Azure AI Search, featuring an agentic retri…
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HubSite 365 broke the news in on Wednesday, July 2, 2025.
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