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Overhaul benefit system to protect vulnerable claimants, urge MPs

  • A group of MPs from multiple parties has urged that the government agency responsible for welfare benefits be legally required to better protect vulnerable claimants, following several tragic deaths linked to failures in the benefits system.
  • This demand follows multiple failures in the DWP’s handling of vulnerable people, including the deaths of claimants such as Errol Graham in 2018 and Philippa Day in 2019 after benefit errors and cut-offs.
  • The MPs' report recommends creating a statutory duty for the DWP to refer vulnerable claimants to agencies with care responsibilities and to add 'victims of domestic abuse' as a standalone Universal Credit category.
  • The report states there have been at least 240 internal reviews since 2020-21 involving serious harm linked to the DWP, and Committee Chair Debbie Abrahams calls current safeguarding a 'self-evident failure'.
  • The MPs warn that introducing this statutory safeguard would improve accountability and culture at the DWP, but recognize it would be a significant undertaking amid ongoing government reforms and consultations.
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Daily Mirror broke the news in London, United Kingdom on Wednesday, May 14, 2025.
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