Dutch regulator fines Uber $966 million for automating driver suspensions, document shows
- On August 17, The Dutch Data Protection Authority fined Uber €825 million for using automated systems to deactivate driver accounts without adequate notice, violating European data-protection rules.
- GDPR rules ban decisions made solely by computer algorithms when they significantly impact people's lives, requiring meaningful human review. The case concerns European incidents from 2020 to 2022 involving automated suspensions for suspected fraud or low customer ratings.
- Uber said it "strongly disagree with this decision and disproportionate fine" and will appeal. The company stated current policies include human reviews and opportunities for drivers to dispute suspensions.
- The regulator maintained that "Uber has also violated the right to be informed," imposing the second-largest penalty ever under the General Data Protection Regulation, trailing only Meta's €1.2 billion fine from Ireland in 2023.
- Stemming initially from a French complaint, the case fell to The Dutch Data Protection Authority because Uber's European headquarters are in the Netherlands, establishing jurisdiction for the multi-year investigation.
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The case concerns incidents in Europe from 2020 to 2022, following a complaint lodged in France. This is the second largest penalty ever imposed under the GDPR.
Incoming 825 million fine for Uber in the Netherlands for the use of automated systems to disable the accounts of some drivers. (ANSA)
The data protection authority fined Uber for automated decisions. Learn what the company responded.
The US company had automatically blocked accounts of drivers without informing them. This is a violation of European law, the Dutch data protection officers ruled.
The Dutch Data Protection Authority (AP) imposed a record cost of EUR 825 million on Uber because of its failure to comply with European data protection rules.
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