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Driving continuous improvement at Medway Council’s housing services
Summary by Housing Technology
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1 Articles
Driving continuous improvement at Medway Council’s housing services
In an era of increasing need for digital solutions that free up value and improve tenant outcomes, new regulatory frameworks (consumer standards, Awaab’s Law et al), critical thinking around traditional vs. disruptive systems, and data and the quest for a single version of the truth, Medway Council’s housing services team has successfully embedded an ITIL-based change board at the core of its decision making. Risk, benefit & priority Our ITIL-ba…
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