NY Unemployment Hotline Leaves Two-Thirds of Callers without Human Help

NY unemployment hotline leaves two-thirds of callers without human help

Labor Department data shows two-thirds could not reach agents in late June as staffing levels continue to decline.

Does anyone answer New York's unemployment hotline?

This story originally appeared in New York Focus, a nonprofit news publication investigating power in New York. Sign up for their newsletter here. Last December, Kyra Assibey-Bonsu realized that her stream of work as a freelance audio producer was “puttering out.” Assibey-Bonsu, who lives in Brooklyn, was unsure about her eligibility, so she tried to contact the New York state Department of Labor by calling the help line advertised on the depart…

Does Anyone Answer New York's Unemployment Hotline?

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