Digital Transformation Is a Priority: How Technology and AI Are Driving Latin American SMEs - The Impulse

Executives of customer experience in Latin American companies pointed out that their budgets for the area will increase by 10 percent during 2025, of which 30 percent will go to adopt technologies based on Artificial Intelligence, according to a study by Genesys. While companies in virtually any sector face a more informed consumer and demand better attention, they are forced to increase their budgets to improve the technology destined for custo…

The region has entered a decade of radical digital transformation so Samsung has focused on providing specialized consulting service and technical support Smart Xperience to become an ally of small and medium-sized entrepreneurs The entry #PulsoEmpresarial Digital transformation is a priority: how technology and AI are driving Latin American SMEs was first published in El Impulso.