Digital challengers top banking customer satisfaction surveys

Digital challengers top banking customer satisfaction surveys

The results, which saw providers including Monzo, Starling, Chase and Mettle placed highly, are published by the Competition and Markets Authority.

Monzo tops personal and business banking satisfaction poll: CMA  – Mortgage Strategy

Challenger banks continue to lead the way in the latest set of banking satisfaction results published by the Competition and Markets Authority, with digital lender Monzo topping the poll for personal and business accounts.  The survey is the 14th annual review of customer service across the banking market, scoring

Monzo tops CMA banking satisfaction rankings as digital rivals outperform traditional banks

The CMA’s latest banking satisfaction survey crowns Monzo as the UK’s top personal and business bank, with challenger banks outperforming traditional rivals across Great Britain and Northern Ireland.

Monzo reclaims top spot in banking league table

Monzo has returned to the top spot of the banking customer satisfaction league table run by the Competition and Markets Authority (CMA), after being leapfrogged in February. The biannual publication from the CMA ranks UK banks in order of customer satisfaction based on surveys conducted by the regulator. Monzo over the past few years has dominated the league tables, but was briefly dethroned by Chase UK in the last update. It has, however, retur…

How does your bank rank? CMA releases satisfaction survey ratings

CMA publishes the latest set of banking scores, meaning consumers and businesses can more easily compare services and get the best possible bang for their buck. Challenger banks continue to lead the way in the latest set of banking satisfaction results published by the Competition and Markets Authority (CMA).