Delta Air Lines Warns Pilots That Customer Satisfaction On One of Its Most Important Routes Is Plummeting

Leaked Memo Highlights Delta's JFK to LAX Customer Satisfaction Challenges - The Bulkhead Seat

A leaked internal memo from Delta Air Lines has revealed growing concerns about customer satisfaction on one of the airline’s most important and lucrative routes: flights between New York John F Kennedy International Airport (JFK) and Los Angeles International Airport (LAX). Delta This is out there, not authenticated in any way at this juncture. I tend to -assume- that at the very least it’s patched together from some stuff. Always a chance it’…

Delta Air Lines Warns Pilots That Customer Satisfaction On One of its Most Important Routes is Plummeting

Delta Air Lines has warned in a leaked internal memo that customer satisfaction on one of its most important routes is plummeting, and the carrier believes one reason could be that crew aren’t giving timely updates during delays… an issue that is currently plaguing the route. The route in question is Delta’s cash cow transcontinental service between New York JFK and Los Angeles, which it operates up to three times per day, but which it faces sti…

Delta's Most Important Route Has A Serious Customer Satisfaction Issue

JonNYC reports how Delta is noticing a serious issue when it comes to passenger satisfaction on its most important route, and it’s asking for pilots to help solve that… Delta flights between JFK & LAX see lousy net promoter scores The market between New York (JFK) and Los Angeles (LAX) is among the most competitive and highest revenue in the United States, and it’s one where Delta has a first place position. Well, at least that’s true in terms o…

Delta Raises Alarm In Pilot Memo: JFK–LAX Is Failing The Customers It Can Least Afford To Lose

Delta’s reliability problems are showing up where they can least afford them: New York–Los Angeles, the premium transcon route packed with business travelers and high-profile customers. An internal note to pilots asks them to help make up for increased delays and plunging net promoter scores among customers by making extra efforts at communication during disruptions.