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Jury is out on how banks benefit from GenAI

Summary by IT-Online
Despite the growing adoption of GenAI technology in the banking industry, banks and financial institutions are split when it comes to outcome-based strategies. According to NTT Data’s “Intelligent banking in the Age of AI” research report, only half of banks (50%) see it as a tool for improving productivity and efficiency. Similarly, half (49%) believe it can be used for reducing operational IT spend.   Transforming Banking Through GenAI GenAI i…
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Forbes France broke the news in on Thursday, February 20, 2025.
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