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Deal reached with StubHub on ticketing practices for Vancouver Taylor Swift concerts
StubHub agreed to improve ticket disclosure and offer refunds for obstructed view seats to Taylor Swift Vancouver concertgoers, paying $2,500 to the Consumer Advancement Fund.
- On March 11, 2026, Consumer Protection BC reached a legally-enforceable agreement with StubHub Canada after a complaint and investigation.
- A complainant alleged StubHub sold tickets without disclosing obstructed views for Swift's Vancouver concerts on Dec. 6, 7 and 8, 2024 in sections 219–236, 336 and 418–437.
- Under the agreement, StubHub must improve disclosure of face value, fees, service charges, terms and refund guarantees in line with B.C.'s Ticket Sales Act, which requires full cost disclosure and refunds if tickets do not match descriptions.
- StubHub will contact eligible purchasers directly by May 1, 2026, and affected buyers may be eligible for refunds, according to the company’s agreement.
- The settlement includes a $2,500 payment to the Consumer Advancement Fund and payment of more than $6,000 in inspection costs to Consumer Protection BC.
34 Articles
34 Articles
Some attendees of Taylor Swift’s Vancouver Eras Tour stop may be eligible for StubHub refunds
Attendees who bought tickets to the Vancouver dates of Taylor Swift’s Eras Tour in 2024 through StubHub could be eligible for refunds, due to an agreement reached between Consumer Protection B.C. and StubHub Canada after the company’s lack of transparency in ticket sales were found to be in violation of B.C. laws.
Taylor Swift Fans Could Get Vancouver Concert Ticket Refunds From StubHub
Consumer Protection B.C. investigated sales practices by the resale platform before reaching a deal to make Swifties eligible for full compensation if obstructed views were not disclosed in ticket details.
Some Canadians who bought Taylor Swift tickets on StubHub could be eligible for a full refund
People who purchased tickets for Taylor Swift's concerts in Vancouver through a resale platform may be eligible for a refund.Consumer Protection BC has reached a deal with StubHub Canada after a complaint and subsequent investigation into the company's ticket sales practices. Under the agreement, StubHub will improve how it reveals ticketing information, including the face value of the ticket, its fees, service charges and refund guarantees. A s…
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