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De-escalation by Robert Lubbe
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De-escalation by Robert Lubbe
An essential guide for professionals, leaders and individuals to have confidence and control in identifying and managing conflict and aggression, written by a New Zealand expert with international experience. Robert Lubbe explores the biological and psychological factors that drive human behaviour in crisis, and he explains how to de-escalate volatile situations. Readers learn how to make calm and calculated decisions under intense pressure.Aft…
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