Customer Support Employee Needed A Model And Serial Number To Replace A Man’s Damaged TV, But Because The Customer Had Stage 4 Parkinson’s And Could Not Lift The TV To Find The Sticker, The Claim Was Denied

Customer Support Employee Needed A Model And Serial Number To Replace A Man’s Damaged TV, But Because The Customer Had Stage 4 Parkinson’s And Could Not Lift The TV To Find The Sticker, The Claim Was Denied

Pexels/Reddit Unfortunately, you can’t help every customer, no matter how much you want to. So, what would you do if a customer with stage 4 Parkinson’s called to request a TV replacement, but the company policy required him to obtain information that was physically impossible for him to obtain? Would you bend the rules to help? Or would you stick to the policy? In the following story, one call center employee is forced to choose the latter. Her…