Customer satisfaction with banks up slightly from last year: J.D. Power survey
- A J.D. Power survey published June 26, 2025, shows slight improvement in Canadian bank customer satisfaction levels this year.
- The improvement follows rising financial vulnerability, with 44% of bank customers considered vulnerable, up from 36% five years ago.
- An increasing number of Canadians have turned to their banks for assistance this year, prioritizing urgent financial concerns like managing expenses, lowering debt, and maintaining a budget amid economic challenges.
- RBC led customer satisfaction with 595 points, followed by CIBC at 590 and Scotiabank at 580, while TD ranked last at 563 points.
- The survey suggests banks improved advice frequency and quality, contributing to the overall satisfaction score rising by 13 points to 579 this year.
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16 Articles
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Total News Sources16
Leaning Left6Leaning Right1Center2Last UpdatedBias Distribution67% Left
Bias Distribution
- 67% of the sources lean Left
67% Left
L 67%
C 22%
11%
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