Customer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout

Customer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout - The Tribune

State Bank of India (SBI) will target customer engagement, employee productivity, and proactive risk management as its three core priorities for deploying agentic artificial intelligence across its network, said the Chairman, Challa Sreenivasulu Setty.

Customer engagement, productivity and risk: SBI Chair details three focus areas for Agentic AI rollout

State Bank of India (SBI) will target customer engagement, employee productivity, and proactive risk management as its three core priorities for deploying agentic artificial intelligence across its network, said the Chairman, Challa Sreenivasulu Setty.

‘99% accuracy is not enough’: SBI chairman lays out three rules for trusted AI

Financial institutions must build trust into agentic AI systems from the outset. These systems require 100% accuracy and consistent performance at population scale. Accountability becomes crucial as AI moves from recommendation to execution of actions. Access without asymmetry ensures AI adapts to customers without bias. Agentic AI can democratise financial intelligence across India's diverse population.

Agentic AI could drive banking efficiencies as adoption scales: SBI Chairman

Digital Desk | Mumbai, Sep 10 (IANS) Agentic artificial intelligence (AI) can help banks deliver personalised financial services to thousands of customers but financial institutions will need clear frameworks around AI agents as the technology moves from recommendations to executing decisions, State Bank of India Chairman CS Setty said on Thursday. Speaking at the Global Fintech Fest 2026, Setty said banks were entering the next phase of AI ad…