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CRTC creates new requirements for telecom providers experiencing major outages
The Canadian Radio-television and Telecommunications Commission requires providers to notify authorities within two hours of major outages and file detailed reports within 30 days to improve service reliability.
- On Nov. 4, the Canadian Radio-television and Telecommunications Commission mandated telecom service providers in Canada to notify authorities within two hours of major outages, making the rules permanent and enhancing transparency.
- The rules stem from a 2023 consultation prompted by major past outages the CRTC cited, including a nearly two-hour outage earlier this year affecting Bell customers in Ontario and Quebec.
- When 911 is affected, providers must alert local 911 call centres within half an hour, file detailed reports within 30 days, and the CRTC will publish online outage reports.
- The regulator says the changes are meant to boost transparency and prevent future outages, and CRTC will seek public input via two consultations on network resiliency and consumer protections, including refunds or bill credits.
- The policy explicitly includes outages that hit 911 and other critical services, covering 911, emergency alert systems, crisis lines, and small communities, with precedent from Northwestel's automatic bill reductions for disruptions lasting at least 24 hours.
15 Articles
15 Articles
Telecommunications service providers will be required to notify the CRTC and other government authorities within 2 hours of a major network failure.
CRTC creates new requirements for telecom providers experiencing major outages
Canada’s telecommunications regulator is mandating service providers to notify it and other government authorities within two hours when they experience major network outages. After restoring service, it says the carriers will have 30 days to file a report detailing the causes, effects and steps taken to resolve the outage in order to provide transparency to consumers […]
CRTC releases notification, reporting requirements for major telecom service outages - The Wire Report
The CRTC has set out its requirements for reporting large-scale telecommunications outages in Canada, with definitions of exactly what qualifies as a major outage. The post CRTC releases notification, reporting requirements for major telecom service outages appeared first on The Wire Report.
CRTC tailors, finalizes major outage reporting reqs, reduces notification time in some cases
Related consultations launched By Ahmad Hathout The CRTC is requiring all telecommunications service providers report to certain official bodies major outages that are now defined as those that last at least 30 minutes and affect a certain number of user minutes – with a few exceptions. The final mandate, ordered Thursday, is incumbent on all... Read more »
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