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Course evaluations: Student success or customer satisfaction?
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Course evaluations: Student success or customer satisfaction?
My true feelings about course evaluations popped into my head the last time I went to Walmart for groceries. After I paid, the card screen showed a little pop-up with five stars. How was I supposed to rate a checkout? Why did it matter? Apparently, it was directly tied to the cashier’s job. This felt unfair, strange. I’m not alone in that feeling, according to an article by Business Insider.
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