Consumers distrust AI-powered search results

Consumers distrust AI-powered search results

A significant 53% of consumers distrust or have a lack of confidence in the reliability and impartiality of AI search and summaries, according to a survey by Gartner. This concern is reflected in user frustration, with 41% of consumers reporting that generative AI overviews make the search process more frustrating than traditional search methods. A Gartner Consumer Community survey of 377 US consumers, conducted in June and July 2025, revealed a…

Gartner survey shows more than half of consumers doubt AI search results

More than half of consumers remain cautious about relying on artificial intelligence (AI) in search. A recent survey by Gartner Inc., a business and technology insights company, found that 53% of respondents distrust or lack confidence in the reliability and impartiality of AI-generated search results and summaries. The Gartner survey, conducted in June and July […] The post Gartner survey shows more than half of consumers doubt AI search result…