UK regulator investigates whether Microsoft misled personal and family customers
The probe will examine whether customers got clear pricing information before renewing after Copilot was added to Microsoft 365 plans.
- Britain's antitrust regulator, The CMA, launched an investigation on Wednesday into Microsoft over whether it misled personal and family customers when marketing Microsoft 365 subscriptions, potentially causing them to overpay.
- Microsoft's addition of its AI assistant Copilot to subscriptions prompted the probe; customers were initially offered the tool at no extra cost, but some faced higher-priced plans upon renewal.
- The CMA said, "The investigation will examine whether customers were given key information about the plans and the difference in cost to understand the options available to them before making a decision."
- A Microsoft spokesperson said the company is "reviewing the CMA's claims in detail" and remains committed to "working constructively" with the regulator.
- Authorities in Australia and Italy are also investigating Microsoft over customer information provided during plan renewals, following The CMA's earlier probe into Microsoft's business software dominance.
17 Articles
17 Articles
UK regulator probes whether Microsoft misled 365 customers over Copilot price rises
Britain’s Competition and Markets Authority has opened an investigation into how Microsoft sold its 365 subscriptions, asking whether the company misled personal and family customers when it raised prices and bundled in its Copilot AI assistant. The CMA announced the probe on 29 July, training its attention on the marketing of the plans rather than […] This story continues at The Next Web
Microsoft Facing Antitrust Scrutiny Over Subscription Misleadings
Britain's antitrust regulator is investigating Microsoft for allegedly misleading customers regarding subscription plans for Microsoft 365. The probe examines the inclusion of AI assistant Copilot offered initially at no extra cost, but later leading to higher subscription costs for some. The Competition and Markets Authority seeks to ensure customers were adequately informed.
UK regulator probes if Microsoft misled family customers
The UK's antitrust regulator said it would investigate Microsoft over whether it misled personal and family customers when marketing subscription plans for its ever-popular Microsoft 365 product, resulting in them overpaying.
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