IndiGo Ordered to Pay Passenger Rs 55,000 over Broken Liquor Bottle
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IndiGo ordered to pay passenger Rs 55,000 over broken liquor bottle
A consumer commission in Hyderabad has ruled against IndiGo after a passenger’s premium liquor bottle worth Rs 35,000 was found broken inside his checked baggage during a domestic flight. The commission held that the airline failed to handle the luggage with due care and directed it to compensate the passenger. The order was passed by the Hyderabad District Consumer Disputes Redressal Commission-III after the passenger challenged the airline’s r…
The Hyderabad District Consumer Disputes Redressal Commission has imposed a hefty fine on IndiGo Airlines for its negligence in breaking a bottle of expensive liquor worth Rs 35,000 in a suitcase during a flight from Delhi to Chennai. Although IndiGo admitted that the bottle was properly packed, it offered only a voucher worth Rs 500, saying that passengers are responsible for carrying fragile items as per its luggage rules.
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