'Completely numb:' Veteran Details Toll From Ordeal with USAA, Insurer Known for Covering Veterans

'Completely numb:' Veteran details toll from ordeal with USAA, insurer known for covering veterans

LAS VEGAS (KLAS) — A military veteran fed up with his homeowners' insurance company's stagnant response to a 2023 pipe burst that left his house in shambles said the experience has left him in poor physical health, emotionally numb, and financially tapped. Daxton Lyon had a hot water pipe burst in his Las Vegas area home two Novembers ago, and his public insurance adjuster said USAA has employed a tactic they call "Delay, Deny, Defend." That str…

'Completely Numb:' Veteran details toll from ordeal with USAA, insurer known for covering veterans

LAS VEGAS (KLAS) -- A military veteran fed up with his homeowners' insurance company's stagnant response to a 2023 pipe burst that left his house in shambles said the experience has left him in poor physical health, emotionally numb, and financially tapped. Daxton Lyon, who had a hot water pipe burst in his far west valley home two Novembers ago, and his public insurance adjuster said USAA has employed a tactic they call "Delay, Deny, Defend." T…