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Complaints to watchdog about water firms hit highest increase in 20 years

The Consumer Council for Water said 94% of complaints are resolved early as affordability worries and billing confusion drive the record increase.

Summary by The Independent
Complaints to the Consumer Council for Water are up 84% – the biggest year-on-year rise in the watchdog’s 20-year history.

7 Articles

BBC NewsBBC News
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BizTocBizToc
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Complaints to watchdog about water firms jump 84%

Many complaints were about affordability, after customers saw steep hikes to bills.

·London, United Kingdom
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Daily MirrorDaily Mirror
Left

Water companies trigger 'deeply concerning' 84% surge in complaints to industry watchdog

·London, United Kingdom
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Evening StandardEvening Standard
+3 Reposted by 3 other sources
Lean Right

Complaints to watchdog about water firms hit highest increase in 20 years

Complaints to the Consumer Council for Water are up 84% – the biggest year-on-year rise in the watchdog’s 20-year history.

·London, United Kingdom
Read Full Article
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Bias Distribution

  • 67% of the sources lean Left
67% Left

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The Independent broke the news in London, United Kingdom on Tuesday, September 15, 2026.
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