Complaints about telecom providers hit record levels last year: watchdog report
- Complaints about telecom services in Canada rose by 38 per cent in the 2023-24 reporting year, according to the Commission for Complaints for Telecom-Television Services report.
- Rogers Communications received over 24 per cent of total complaints, with a 68 per cent increase from the previous year, while Bell and Telus also saw significant rises in complaints.
- Billing issues were the most common complaint, increasing by 52 per cent, with many consumers reporting unexpected charges and unclear contracts.
- The Canadian Radio-Television and Telecommunications Commission is working on consultations to improve consumer clarity in telecom services, including clearer contracts and pricing.
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Coverage Details
Total News Sources0
Leaning Left4Leaning Right4Center3Last UpdatedBias Distribution36% Left, 36% Right
Bias Distribution
- 36% of the sources lean Left, 36% of the sources lean Right
36% Right
L 36%
C 28%
R 36%
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