US Edition
Competition Bureau sues DoorDash, accuses firm of misleading customers with fees
- The Competition Bureau sued DoorDash on Monday, accusing it of misleading consumers about the true cost of its services in Canada.
- The lawsuit follows an investigation that found customers could not buy items at advertised prices because mandatory fees appeared only at checkout.
- These extra charges included service and delivery fees and were sometimes presented as taxes, a practice known as drip pricing.
- The bureau claims that over a period approaching ten years, DoorDash implemented drip pricing practices, generating close to $1 billion from fees that customers were required to pay.
- The bureau seeks to have DoorDash pay penalties, compensate affected consumers, and stop portraying fees as taxes, while DoorDash calls the claims misguided.
36 Articles
36 Articles
Competition Bureau Takes Legal Action Against DoorDash Over Fees
The Competition Bureau is suing DoorDash for allegedly promoting “misleading” prices and discounts for its online delivery services. The Bureau found that the company’s services end up being more costly to consumers than it advertises. Through investigation, the Bureau says it found mandatory fees at checkout that did not allow consumers to purchase food and other items at the price that DoorDash advertises on its websites and mobile application…
The amounts posted on the website and mobile app would be consistently lower than what customers actually pay to the cashier
The Competition Bureau announced that DoorDash had been sued for promoting misleading prices and discounts.
The organisation accuses the company of having promoted misleading prices and discounts on its applications.
Coverage Details
Bias Distribution
- 54% of the sources lean Left
To view factuality data please Upgrade to Premium
Ownership
To view ownership data please Upgrade to Vantage
