CMA orders Marks Electrical to refund customers over opt-ins to extra services

Major appliance firm ordered to pay 40,000 shoppers compensation - are you eligible?

Nearly 40,000 shoppers are set to receive refunds after the Competition and Markets Authority found Marks Electrical had automatically enrolled customers into paid services without obtaining their consent.

Major online electrical retailer to issue refunds to around 40,000 customers

Around 40,000 customers will receive an average refund of £15 after an investigation by the Competition and Markets Authority.

Major retailer that sells home appliances ordered to refund 40,000 customers

The retailer will pay out a total of £600,000 after the Competition and Markets Authority (CMA) found it charged customers for extra services without their agreement

Major UK electrical retailer ordered to refund 40,000 customers £15 each

The Competition and Markets Authority found that appliances retailer Marks pre-selected and charged customers for extra services without their express agreement.

CMA orders Marks Electrical to refund customers over opt-ins to extra services

The retailer will pay affected customers an average of £15 each – totalling around £600,000, the Competition and Markets Authority said.

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