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Citi transforms client service with generative AI solution
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Citi transforms client service with generative AI solution
The solution is a part of CitiService, a suite of capabilities aimed at delivering an exceptional client experience through advanced technologies, focusing on AI. The CitiService Agent Assist solution has just received Pega’s innovation award for financial institutions for its achievements in global service excellence, AI-powered automation, and operational modernisation. The solution enables customer service agents to improve the response to cl…
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