Citi Launches AI Toolkit For Hong Kong Employees Amid Global Rollout

Citi Launches Citi AI in Hong Kong to Boost Employee Efficiency - Fintech Hong Kong

Citigroup announced on 22 May 2025 that it has launched Citi AI, a suite of tools for its employees in Hong Kong, according to Reuters. The tools help with internal operations such as retrieving information from Citi’s policy library, summarising documents, and drafting electronic communications, among other tasks, the statement said. Aveline San, CEO of Citi Hong Kong and Macau and head of banking, shared that these initiatives align with the H…

Citi Launches AI Toolkit For Hong Kong Employees Amid Global Rollout

Citi launches AI tools for Hong Kong employees

Citi AI Launches for Hong Kong Staff Efficiency

Citigroup has launched a suite of artificial intelligence applications, called ‘Citi AI’, to provide staff in Hong Kong with improved internal processes, geared towards efficiency and productivity, accessing information from Citi’s policy library, summarizing documents and drafting electronic communications. Citi Hong Kong and Macau, CEO Aveline San, presented the initiatives which were aligned with the...

Reassessing which workers AI actually helps

One of the big questions about genAI’s implication for work is whether it gives a greater performance boost to less experienced, lower-performing workers or more experienced, higher-performing workers. Research skews toward the former, but a few high-profile studies have found that access to genAI tools like ChatGPT help high performers more. One of the most well-known studies in the second camp has now been discredited. The paper—which was wide…

Citi Introduces AI Tools to Workers in 11 Markets

American bank Citi has rolled out artificial intelligence tools to employees in 11 markets, including Hong Kong. Citi has launched «Citi AI» – a suite of artificial intelligence (AI) tools – for 15,000 employees in 11 markets including the US, Canada, Hungary, India, Ireland, Poland, Singapore, UK, Hong Kong, Costa Rica and Jersey (UK), according to a statement. The suite comprises of «Citi Assist», an AI assistant that helps employees answer qu…