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Circuit City Trusted the Spreadsheet. Best Buy Trusted the People. Only 1 Survived

Summary by Inc.
Companies racing to replace people with AI may be repeating the same mistake that destroyed Circuit City. Former Best Buy CEO Hubert Joly explains why.

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Inc.Inc.
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Circuit City Trusted the Spreadsheet. Best Buy Trusted the People. Only 1 Survived

Companies racing to replace people with AI may be repeating the same mistake that destroyed Circuit City. Former Best Buy CEO Hubert Joly explains why.

·New York, United States
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Inc. broke the news in New York, United States on Tuesday, July 28, 2026.
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