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Cigna launches new generative AI assistant for members

Summary by healthcaredive.com
The health insurer is trying to improve the customer experience by connecting them with an AI bot, but analyses show generative AI can make mistakes.

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Cigna launches new generative AI assistant for members

The health insurer is trying to improve the customer experience by connecting them with an AI bot, but analyses show generative AI can make mistakes.

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healthcaredive.com broke the news in on Thursday, June 12, 2025.
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