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Chicago woman billed more than US$233,000 for water she never used in vacant home with no plumbing

BACK OF THE YARDS NEIGHBORHOOD, CHICAGO, AUG 2 – The city’s faulty meter recorded over 500,000 gallons for a vacant home with no plumbing, resulting in a $233,000 bill now in collections, officials said.

  • An 82-year-old Chicago woman, Diane Carli, received a $233,000 water bill for her vacant Back of the Yards home with no plumbing.
  • The bill resulted after the city installed a water meter that wrongly recorded more than 500,000 gallons used; someone also entered the property.
  • Despite her daughter Lisa's efforts at City Hall and a recent meter replacement reporting zero usage, the Water Department refuses to drop the charge.
  • Officials agreed to remove $25,000 in late penalties but threatened to garnish Diane's pension, and Lopez noted, "people within... departments would understand mistakes happen."
  • The dispute underscores persistent problems that led the Chicago City Council last year to implement measures aimed at providing relief for erroneous water bills, following ongoing coverage of billing mistakes.
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KIFI broke the news in Idaho Falls, United States on Saturday, August 2, 2025.
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