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Charles Darwin University setting up ‘real-time view’ of institution
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Charles Darwin University setting up ‘real-time view’ of institution
Key points Charles Darwin University has expanded an ITSM replacement project into a broader push to re-platform technology across many operational areas. CIDO Andrew Tully chose workflow automation tool Halo over ServiceNow and Freshworks for its balance of capability and cost to operate. The university is now eyeing Halo as a CRM replacement, aiming to build a real-time dashboard for executives by phase three. Image credit: Charles Darwin Un…
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