CFPB Directs Bilt to Reimburse Customers Affected by Card Transition

US Consumer Watchdog Met With Bilt to Talk Customer Challenges

CFPB tells Bilt to repay fees from card-swap problems

After tech issues plagued the fintech’s transition to a new bank partner this year, the CFPB said it’s worked to ensure affected consumers “are appropriately remedied.”

CFPB directs Bilt to reimburse customers affected by card transition

After tech issues plagued the fintech’s transition to a new bank partner this year, the CFPB said it’s worked to ensure affected consumers “are appropriately remedied.”

CFPB works with Bilt on redress after Wells Fargo transition

The Consumer Financial Protection Bureau (CFPB) said it has been working with Bilt Rewards to address consumer issues that arose during the company’s transition to a new banking partner, opting for a collaborative approach rather than a formal enforcement action. According to a statement from the agency on June 2, agency officials met with Bilt to review problems related to its transition away from Wells Fargo. After evaluating the transition an…

CFPB issues response to Bilt's transition troubles

The agency is in discussions with the rent-rewards fintech regarding how it handled a card changeover after Wells Fargo ended its partner bank contract early.

3 Takeaways from Bilt’s Breakup and Troubled Transition from Wells Fargo

The recent crisis involving Bilt, a fintech that specializes in rent-payment rewards, is almost a perfect storm of the challenges faced by fintechs, banks, regulators, and their customers when it comes to third-party partnerships and their discontents. This week, the Consumer Financial Protection Bureau (CFPB) reported that it had met with Bilt to discuss the issues surrounding the flawed transition process when its partnership with Wells Fargo …