Two-Thirds of Telecoms Fall Short of Complaint Awareness Requirements: Watchdog
The watchdog said half of audited websites failed search requirements, while 12 providers did not carry out required complaint resolutions.
- The Commission for Complaints for Telecom-television Services released its annual compliance report cards on Wednesday, June 10, 2026, measuring how well providers fulfill obligations regarding awareness, procedure, and finances.
- Auditing 37 service providers from the 2024-25 reporting year, the CCTS found only 32 per cent were fully compliant with rules regarding customer awareness on their websites.
- Website audits showed half of providers failed search tests for CCTS-related keywords, with some companies creating consumer confusion by maintaining multiple, inconsistent pages regarding internal complaint-handling processes.
- The CCTS confirmed 12 instances of failure to implement agreed-upon resolutions; ten were subsequently corrected by providers, while Easy Voice was terminated due to ongoing non-compliance.
- As customer complaints about telecom and TV services surged 61 per cent this reporting year, the CCTS continues to provide impartial resolution services to help consumers resolve concerns.
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13 Articles
The Toronto Star
Two-thirds of telecoms fall short of complaint awareness requirements: watchdog
Canada’s telecom and television complaints watchdog says more than two-thirds of service providers it audited last year demonstrated at least some compliance issued with its public awareness requirements.
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Canada’s Telecom Watchdog Just Graded Your Provider. A Lot of Them Failed.
Canada's telecom ombudsman just gave a bunch of wireless, internet, phone and TV providers a failing grade, and the results aren't great for Canadian consumers. The Commission for Complaints for Telecom-television Services (CCTS) released its 2025 compliance report cards today, and they paint a pretty clear picture: a lot of providers are making it harder
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