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UK's Capita Fined $19 Million for 2023 Cyber Breach

Capita failed to quarantine a compromised device for 58 hours after a security alert, exposing 6.6 million records, including pension and staff data, the ICO said.

  • Following its probe, the UK's data watchdog fined Capita �14million for failing to protect personal data after hackers stole information belonging to 6.6 million people during the March 2023 cyber attack.
  • The breach began when an employee downloaded a malicious file on 22 March 2023, and Capita did not quarantine the device for 58 hours, allowing the attacker prolonged access.
  • Forensics found ransomware on over 1,057 hosts and a global password reset of 59,359 accounts, while investigators say hackers removed pension and staff records.
  • The ICO scaled back a proposed 45m fine to 14m after Capita Pension Solutions Limited improved security, supported victims, and engaged with regulators including the NCSC.
  • Cyber-Security experts welcomed regulatory action as Trevor Dearing said, `Companies being held financially accountable for data protection failings is a good thing`, while Tussell data shows £6 billion in government contracts remain with Capita and the NCSC reported a 50% rise in attacks this year.
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BusinessCloud.co.uk broke the news in on Wednesday, October 15, 2025.
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