Can We Compete with Convenience?

Can We Compete with Convenience?

I was exploring downtown just the other day, revisiting some old haunts from my childhood, and found myself shopping at the Water Tower Place. The last time I’d been there, easily over a decade ago at this point, I distinctly recall the bustling multitudes of families and friends milling about the massive mall, going in and out of the rotating doors that separated it from the equally busy plaza outside. This time, though, I experienced the conve…