Call for cellphone help leads to confusion, frustration and not-so-free ‘gifts’ for Rogers customer

Call for cellphone help leads to confusion, frustration and not-so-free ‘gifts’ for Rogers customer

Meaford man's attempt to find out why his cellphone was dropping calls leads to $420 worth of "free" accessories. Both Rogers and Beyond Wireless says the situation was a "miscommunication."

Rogers Customer Frustrated After ‘Free’ Gifts Cost Him $420 • iPhone in Canada Blog

Howard Cracower was getting pretty annoyed and frustrated when his cellphone kept dropping calls. After reaching out to Rogers for help, the company's tech support team couldn't solve the issue and said to visit a store for assistance. Living in Meaford, Ontario, this meant a 35-minute trip to a Rogers-branded store located in Collingwood. Upon