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BT, EE and Plusnet Customers Should Check Bank Accounts for Refunds
UNITED KINGDOM, JUL 29 – BT refunded £18 million to more than 1.1 million UK customers after failing to provide essential contract details, leading to unfair early exit fees, regulator Ofcom confirmed.
- In 2024, Ofcom ordered BT to pay a £2.8 million fine and refund £18 million to customers over inadequate contract information delivery.
- The regulator launched an investigation after finding BT failed to give clear contract details before sign-up, affecting over 1.1 million customers.
- The telecommunications company has expressed regret over delays in providing contract information, has reached out to customers affected by the issue, and is issuing refunds for any early termination fees incurred, while also updating its sales procedures.
- Ofcom required BT to change its sales procedures and reimburse any customers who were potentially charged fees for ending their contracts prematurely.
- This enforcement led BT to issue refunds, provide contract information, and donate £440,000 to charities where refunds were not possible, highlighting compliance improvements.
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Are YOU owed £16 windfall from BT? Broadband firm ordered to refund over 1 million customers by Ofcom
If you've used BT, EE, or Plusnet for your broadband, you should check your bank account. BT, which also owns EE and Plusnet, has been ordered to refund £18 million to 1.1 million broadband customers, roughly £16 per person. The fine comes after a two-year investigation conducted by UK telecom regulator, Ofcom, which found that BT had failed to comply with its "consumer protection rules" and provide customers with "clear and simple contract info…
·London, United Kingdom
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Falkirk Herald+3 Reposted by 3 other sources
Millions owed refunds as major telecoms company pays out £18m over contract failings
You could be owed cash if you left your contract early 💷
·Falkirk, United Kingdom
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Sussex Express+15 Reposted by 15 other sources
BT: £18m refund to EE, Plusnet customers after broadband internet and phone rule breach - check if you're owed
You could be owed cash if you left your contract early 💷
·Lewes, United Kingdom
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Total News Sources40
Leaning Left5Leaning Right3Center19Last UpdatedBias Distribution70% Center
Bias Distribution
- 70% of the sources are Center
70% Center
L 19%
C 70%
11%
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