US EditionOfcom Investigates BT and Three for Failing to Connect 999 Calls
Ofcom probes whether BT and Three met regulatory duties after outages disrupted calls for millions, including emergency 999 services, during summer incidents.
- On July 24 and 25, Ofcom opened investigations into BT Group and Three after major outages disrupted mobile calls across Britain, including emergency services, Ofcom said.
- Three reported incidents on June 24 and June 25 that disrupted voice services and affected customers using MVNOs like ID Mobile.
- More than 79 per cent of clients reported problems on the outage day, and Three, serving 27 million customers, amplified the disruption across the market.
- The regulator said it will seek to establish the facts and determine whether the two firms failed to comply with regulatory obligations, following a £17.5m fine for BT and £1.9m penalty for Three.
- BT said it will co-operate fully with Ofcom and apologised for the July 24 and 25 fault, while Three said compensation will be offered case-by-case and has been approached for comment.
15 Articles
15 Articles
BT and Three Facing Ofcom Investigations After Outages
The communications watchdog has launched investigations into BT and Three after major outages in the summer. The outages resulted in disruption to mobile call services, including to emergency services, across the UK, Ofcom said. BT reported a software issue to Ofcom which disrupted call services from its EE mobile network on July 24 and 25 this summer. The issue led to BT and EE customers being unable to make or receive calls to other networks a…
Evening Standard
BT and Three facing Ofcom investigations after outages
The outages resulted in disruption to mobile call services, including to emergency services, across the UK, Ofcom said.
Ofcom targets BT and Three as summer outages exposed emergency call risk
The UK’s telecoms regulator has launched investigations into BT and Three after network failures this summer left customers unable to make calls, including to the emergency services. Ofcom said on Monday that the probes will assess whether the two operators complied with their legal dutiesm after separate incidents caused nationwide disruption. Telecoms giant BT notified the watchdog of a software fault that hit its EE mobile network on 24 and 2…
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