Broken seats, dirty toilets, poor food: Delhi consumer court directs Air India to pay ₹1.5 lakh to family

Broken seats, dirty toilets, poor food: Delhi consumer court directs Air India to pay ₹1.5 lakh to family

The Commission held that passengers are consumers under the law and are entitled to seek relief when airlines fail to meet service obligations laid down under DGCA regulations.

Consumer Court Directs Air india To Pay Rs 1.5 Lakh Compensation To Father-Daughter Duo For ‘Deficiency Of Service’ During Long-Haul Flight

New Delhi: The District Consumer Disputes Redressal Commission-VI of New Delhi has directed Air India to pay Rs 1.5 lakh as compensation to a passenger and his daughter for alleged “deficiency of service” on a long-haul flight from Delhi to New York. The commission, led by president Poonam Chaudhry and member Shekhar Chandra, held that the airline failed to provide the basic facilities for which a “considerable amount” had been charged, as repor…