British Gas customer claimed £300 for solar power but received £38,611.59 by mistake; she spent seven weeks trying to give it back

British Gas customer claimed £300 for solar power but received £38,611.59 by mistake; she spent seven weeks trying to give it back

A British Gas customer experienced an astonishing seven-week ordeal due to a clerical error resulting in a £38,000 overpayment. The lack of clear recovery procedures from customer service compounded the issue. Similarly, another homeowner faced bizarre phantom gas bills lingering for months after the removal of their meter. These situations underscore significant administrative shortcomings within utility firms. After persistent media coverage a…